Gafur Beauty Store Policies

Shipping Policy:

At Gafur Beauty, our processing time is 7-10 business days. You will receive an initial order confirmation and then a shipping confirmation when your order is scanned at the post office. Please note that the processing time does not include weekends, holidays, or shipping time.

Return/Exchange Policy:

We do not offer returns or exchanges of products. However, if your product arrives damaged, please contact us at contact@gafurbeauty.com within 48 hours of delivery. In your email, please include your order number, a description of the damage, and pictures to verify. If we determine that your product is damaged, we will either issue a refund or send a replacement, at our discretion. If your product is deemed to not be damaged (at our discretion), you will not receive a replacement or refund. In some cases, we may offer a gift card to the buyer. Please note that damaged products include cracks, discoloration upon arrival, or malfunctions with the wand or tube. It does not include air spaces that are normal when the wand is removed and the gloss is displaced around the tube.

Lost or Damaged Package:

If your order is marked as delivered by the carrier, we consider it delivered. We cannot refund for lost, stolen, or damaged packages. Please contact the carrier to inquire about your missing package. We advise you to double-check your address before making a purchase. If the carrier returns the package to us due to an incorrect address, we will contact you and offer to resend it with an additional shipping fee or refund the returned products (shipping not included). For international orders, please be aware that you may incur import taxes upon arrival at your post office. We will not refund for refusal of the package due to these fees or for packages lost overseas. Please note that international packages may take a month or more to arrive.

Handmade Nature of Items:

Please be aware that most items in our store are handmade, which means that products may slightly differ from each other. 

By clicking "purchase," you agree to these policies and confirm that you are of the age of majority in your state of residence or have given permission to allow your minor dependents to use this site. Our Terms of Service, Privacy Policy, Shipping Policy, and Return Policy can be found on the checkout page.

If you have any questions or concerns, please contact us at contact@gafurbeauty.com.

With love,

Gafur Beauty